Returns Policy

We hope you are happy with your purchases from The Charcoal Burner Company Prakti UK but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 30 days. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.

If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.